Frequently Asked Questions

 ORDERING

Q: When will Cee Cee products be available?

A: We're launching Start June, 2026! Early access subscribers get first priority and exclusive discounts.

Q: What payment methods do you accept?

A: We accept all major credit/debit cards via secure Stripe payment processing and PayPal.

Q: Can I modify or cancel my order?

A: Contact us within 1 hour of ordering at support@ceecee.life for modifications. Once shipped, standard return policy applies.

 

 PRODUCTS

Q: Are Cee Cee products suitable for all hair types?

A: Our Mediterranean Hair Mask is specifically formulated for curly, wavy, and textured hair that needs deep moisture and frizz control but we have seen great success with dry straight hair also.

Q: Are your products vegan and halal?

A: Yes! All Cee Cee products are vegan-friendly and formulated to be halal-conscious.

Q: Do you test on animals?

A: Never. Our manufacturer does not test on animals, and we're committed to cruelty-free beauty.

Q: Are there any allergens in your products?

A: Please check our full INCI ingredient lists on each product page. We recommend patch testing before first use.

 SHIPPING

Q: Where do you ship?

A: Currently shipping to all EU countries and the UK.

Q: How much does shipping cost?

A: Shipping costs calculated at checkout based on location. Free shipping on orders over €50.

Q: How long does delivery take?

A: 1-2 business days to UK, 3-7 business days within EU.

PRICING & RETURNS

Q: What's your return policy?

A: 14-day returns from delivery date. Products must be unused and in original packaging.

Q: Do you offer refunds?

A: Yes, full refunds within our return window. Processing takes 5-14 business days.