Frequently Asked Questions
Ordering
Is Cee Cee® available now?
Yes. Orders are shipping from our UK and EU warehouses.
What payment methods do you accept?
Visa, Mastercard and Maestro credit and debit cards, plus Apple Pay, Google Pay and Shop Pay. We're not able to accept American Express. Prices are shown in pounds sterling (£).
Can I change or cancel my order?
Email us at support@ceecee.life as soon as you can. If your order hasn't been dispatched yet, we'll do our best to help.
Products
Who is the Hair Repair Mask for?
It's made for Mediterranean hair (fine-to-medium waves and curls that need deep moisture and frizz control), and works beautifully across hair types, including dry or damaged hair.
Are your products vegan?
Yes, all Cee Cee products are 100% vegan, with no animal-derived ingredients.
Do you test on animals?
No. We don't test on animals, and our manufacturer has confirmed the same to us in writing. We're going through Leaping Bunny certification and will update this page once that's complete.
Are there any allergens?
The Hair Repair Mask contains sweet almond (a tree nut) and coconut-derived ingredients. Please avoid if you have a tree-nut or coconut allergy, and we always recommend a patch test before first use. The full ingredient list is on the product page.
How do I use it?
After washing, apply to clean, towel-dried hair from mid-lengths to ends, leave for 3–5 minutes, then rinse thoroughly. Use 1–2 times a week.
Shipping
Where do you ship?
Across the EU and the UK, with more regions coming soon.
How much is shipping?
UK and Ireland orders ship free. Everywhere else is a flat rate per country, shown at checkout before you pay. We don't currently offer express upgrades.
How long does delivery take?
Orders are dispatched within 1–3 working days. After dispatch, UK delivery takes around 1–2 working days, and EU delivery around 2–7 working days depending on your country.
Can I track my order?
Yes, you'll receive a shipping confirmation with tracking by email once your order is dispatched.
Returns
What's your return policy?
14 days from delivery. For hygiene reasons, items must be unused and unopened in their original packaging; opened items can only be returned if faulty.
Do you offer refunds?
Yes, refunds go to your original payment method, typically within 14 days of us receiving your return. If an item arrives damaged or faulty, email a photo to support@ceecee.life within 48 hours and we'll sort it.