Frequently Asked Questions
Ordering
When will Cee Cee be available?
We're launching in June 2026. Early-access subscribers get first access and an exclusive discount.
What payment methods do you accept?
All major credit and debit cards, plus express options like Apple Pay and Google Pay, through secure Stripe checkout. All prices are in euros (€).
Can I change or cancel my order?
Email us at support@ceecee.life as soon as you can. If your order hasn't been dispatched yet, we'll do our best to help.
Products
Who is the Hair Repair Mask for?
It's made for Mediterranean hair (fine-to-medium waves and curls that need deep moisture and frizz control), and works beautifully across hair types, including dry or damaged hair.
Are your products vegan?
Yes, all Cee Cee products are 100% vegan, with no animal-derived ingredients.
Do you test on animals?
Never. We're cruelty-free and don't test on animals.
Are there any allergens?
The Hair Repair Mask contains sweet almond (a tree nut) and coconut-derived ingredients. Please avoid if you have a tree-nut or coconut allergy, and we always recommend a patch test before first use. The full ingredient list is on the product page.
How do I use it?
After washing, apply to clean, towel-dried hair from mid-lengths to ends, leave for 3–5 minutes, then rinse thoroughly. Use 1–2 times a week.
Shipping
Where do you ship?
Across the EU and the UK, with more regions coming soon.
How much is shipping?
One flat rate per country, shown at checkout (in euros). We don't currently offer free shipping or express upgrades.
How long does delivery take?
Orders are dispatched within 1–3 working days. After dispatch, EU delivery takes around 2–7 working days depending on your country, and UK delivery around 2–4 working days.
Can I track my order?
Yes, you'll receive a shipping confirmation with tracking by email once your order is dispatched.
Returns
What's your return policy?
14 days from delivery. For hygiene reasons, items must be unused and unopened in their original packaging; opened items can only be returned if faulty.
Do you offer refunds?
Yes, refunds go to your original payment method, typically within 14 days of us receiving your return. If an item arrives damaged or faulty, email a photo to support@ceecee.life within 48 hours and we'll sort it.