Shipping
Where we ship
We currently ship across the European Union, the United Kingdom, Australia, Canada and the United States, with more regions coming soon.
Shipping cost
UK and Ireland orders ship free. Everywhere else is one simple flat rate per country, shown at checkout before you pay. Prices are in pounds sterling (£). We don't currently offer express upgrades, just one fair rate to your country.
Processing time
Orders are usually dispatched within 1–3 working days, and you'll receive tracking by email.
Delivery times (after dispatch)
- UK: approximately 1–2 working days.
- EU: approximately 2–7 working days, depending on your country and carrier.
Returns
Return window
14 days from the delivery date. EU customers are covered by Distance Selling rules and UK customers by the Consumer Rights Act.
Conditions
For hygiene reasons, we can only accept items that are unused and unopened, in their original packaging, with your order number. Opened products can't be returned unless they're faulty.
How to return
- Email support@ceecee.life with your order number.
- We'll send you return instructions.
- Pack everything securely and send it back. Return shipping is covered by the customer unless the item is faulty or we made an error.
- Once we receive it, your refund is processed to the original payment method, typically within 14 days.
Damaged or faulty items
Email a photo to support@ceecee.life within 48 hours of delivery and we'll arrange a replacement or refund right away.